Ye9 is committed to protecting your personal information. This document explains how we collect, use, and safeguard your data responsibly in accordance with Malaysia's data protection standards.
All data transmitted between your device and ye9 servers is protected by military-grade 256-bit SSL encryption. No third party can intercept or read your information in transit.
The ye9 privacy policy is built in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct, and request the deletion of your personal data at any time.
Ye9 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you, and we safeguard it with the utmost integrity.
All personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring.
You have full control over your data. Through your ye9 account settings, you can update personal information, manage communication preferences, and request data deletion at any time.
Ye9's security systems undergo periodic independent audits by certified third-party experts to ensure all data protection measures remain current against the latest threats.
Welcome to the ye9 Privacy Policy. This document explains in detail how ye9 ("we", "the platform") collects, processes, stores, and protects your personal information when you use the ye9.cx website or any of the services we offer.
Ye9 values the privacy of every member. We recognise that your trust is the most valuable asset we hold. That is why every decision relating to data handling is made with your interests and security as our top priority as a valued member of our platform.
This Privacy Policy is to be read together with the ye9 Terms and Conditions. By registering for or using the ye9 platform, you acknowledge that you have read and fully understood this Privacy Policy.
If you are under 18 years of age, please stop using this platform immediately. ye9 does not knowingly collect personal information from minors.
Ye9 collects various types of information to ensure a smooth, secure, and personalised platform experience for every member. The information we collect falls into two main categories:
Information You Provide Directly:
Information Collected Automatically:
ye9 does not store full credit or debit card numbers. All card transactions are processed by certified payment processors that comply with PCI-DSS standards.
Data Types & Purposes Summary:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & IC/Passport | Identity verification (KYC), legal compliance | For the lifetime of the account + 7 years |
| Phone number | Account verification, OTP, service communications | For the lifetime of the account |
| Email address | Notifications, account recovery, promotions (with consent) | For the lifetime of the account |
| Payment details | Deposit & withdrawal processing | 5 years after the last transaction |
| Usage data / logs | Security, fraud detection, platform improvements | Rolling 12 months |
| Cookies / session | Platform functionality, analytics, personalisation | Until session ends or 90 days |
Every piece of information we collect is used for a clear and lawful purpose. ye9 processes your personal data for the following purposes:
ye9 will not use your data for any purpose beyond those stated above without obtaining your consent first.
Ye9 understands that your privacy is not something to be traded. We do not share, sell, or disclose your personal information to third parties except in the following limited and lawful circumstances:
All third parties we work with are required to meet data protection standards equal to or higher than those we uphold ourselves.
Ye9 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a personalised experience to every member. Cookies are small text files stored in your browser when you visit our platform.
Types of cookies we use:
You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of the ye9 platform.
The security of your personal data is ye9's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, disclosure, alteration, or destruction.
The security measures we have implemented include:
While we take every reasonable precaution, no system is 100% immune. In the event of a data breach that affects you, we will notify you within 72 hours in line with industry best practices.
You also play an important role in your account security. ye9 recommends using a strong and unique password, enabling 2FA on your account, and never sharing your login credentials with anyone.
As a ye9 platform user and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of the above rights, contact the ye9 support team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days.
Ye9 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Retention periods vary depending on the type of data and applicable legal requirements.
Generally, transaction data and financial records are retained for a minimum of 7 years to meet Malaysian legal requirements relating to anti-money laundering and tax records. Account data is retained throughout the period the account remains active and for a reasonable period following account closure.
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you.
ye9's primary servers are hosted in data centres compliant with ISO 27001 standards. Any cross-border data transfers are carried out in accordance with strict data protection guidelines.
The ye9 platform may contain links to third-party websites or services in certain contexts. These links are provided solely for your convenience and do not constitute an endorsement or validation by ye9 of the content or privacy policies of those sites.
Ye9 is not responsible for the privacy practices or content of any third-party websites. We recommend reading the privacy policy of each website you visit separately to understand how they handle your data.
Ye9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this page.
Should there be any material changes to how we handle your personal data, we will provide clear notice via your registered email or an in-platform notification at least 14 days before the changes take effect.
Your continued use of the ye9 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ye9 handles your personal data, we are here to listen and help:
The ye9 data protection team will respond to all privacy-related enquiries within 5 business days. For more complex requests such as data deletion or data export, please allow up to 30 business days for full processing.
Your data is protected, your privacy respected. Join the ye9 community today and enjoy a safe, fair, and exciting wagering experience alongside thousands of Malaysian members.